Refund & Return Policy

CrownForce Tools, operated by CrownForce Industries LLC Last updated: July 4, 2026

We stand behind the tools we make. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return eligibility

To be eligible for a return, your item must be unused and uninstalled (not mounted, run, or put to work) and returned in the same condition you received it, with all included components (adapters, reducers, and any accessories) and its original packaging. You'll also need the receipt or proof of purchase.

Because diamond tools show wear the moment they cut, a bit, blade, or wheel that has been run cannot be returned as unused for a change-of-mind return. See "Non-returnable items" below. Manufacturing defects are the exception and are covered even after use, as described in the next section.

Manufacturing defects

Every CrownForce tool is guaranteed against manufacturing defects, no questions asked. If a product fails because of a defect in materials or workmanship, for example premature segment loss, an out-of-round bit, or a braze or weld failure, we'll replace it or refund you in full, including return shipping, even if the tool has already been mounted or used. Just contact us at crownforce.26@gmail.com and we'll take care of it.

How to start a return

To start a return, contact us at crownforce.26@gmail.com. Once your return is approved, we'll email you the return address along with instructions on how and where to send your package.

Please wait for us to accept your return and issue instructions before shipping anything back. Items sent to us without a prior return request will not be accepted.

You can always reach us with any return question at crownforce.26@gmail.com.

Return shipping

• If the item is defective, damaged, or we sent the wrong product, we cover return shipping and will replace it or refund you in full. See "Damages and issues."

• For all other returns (changed your mind, no longer needed, ordered the wrong size), return shipping is the customer's responsibility, and original shipping charges are non-refundable.

Damages and issues

Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Non-returnable items

The following cannot be returned:

• Used or installed tools, meaning any core bit, blade, or cup wheel that has been mounted or run, or shows wear (unless it's a manufacturing defect, which is covered as described above).

• Special or custom orders, meaning items produced or configured to your specification.

• Clearance and final-sale items.

• Gift cards.

If you're unsure whether your item qualifies, get in touch before sending it back.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, place a separate order for the replacement.

Refunds

We'll notify you once we've received and inspected your return and let you know whether the refund is approved. If approved, you'll be refunded to your original payment method within 10 business days. Original shipping charges are non-refundable except where the return is due to our error.

Bear in mind that your bank or card issuer may take additional time to process and post the refund. If more than 15 business days have passed since we approved your return and you haven't seen it, contact us at crownforce.26@gmail.com.